Passenger cancellation
Before cancellation, YAVA may show an applicable cancellation quote based on Admin-configured rules such as cancellation window, flat or percentage charge and refund percentage. After confirmed cancellation, allocated seats are released atomically when permitted and refund records are created as applicable.
Driver cancellation
If a driver cancels a ride with confirmed passengers, affected bookings are recorded and passengers are notified. YAVA may start a replacement workflow using eligible backup rides. If replacement succeeds, a new linked booking preserves the original history. If it fails, applicable refund resolution follows.
Replacement fare differences
Where the implemented replacement rules result in a cheaper valid replacement, the system can record an idempotent fare-difference refund. Replacement logic does not silently move a passenger without a recorded workflow.
Refund timing
YAVA can initiate or record eligible refunds after backend validation. The time until funds appear may depend on the payment gateway, bank and payment method.
No-show
No-show handling follows Admin-configured rules and does not count toward Family Ride progress.
Disputes
If a cancellation or refund appears incorrect, contact YAVA support with the booking reference and relevant details. Do not send full card credentials or OTPs.