Terms & Conditions
These Terms & Conditions explain the rules that apply when you use the YAVA Ride website, passenger application, driver application and related services.
1. Acceptance of these terms
By accessing or using YAVA Ride, you agree to follow these Terms & Conditions, our Privacy Policy, Refund & Cancellation Policy, Safety requirements and any additional rules displayed for specific platform features.
If you do not agree with these terms, you should not continue to use the applicable YAVA services.
2. About YAVA Ride
YAVA Ride provides digital tools intended to help passengers discover suitable journeys, review available seats, manage bookings and coordinate rides with drivers using the platform.
Available features may vary depending on location, account type, verification status, platform configuration and the version of the YAVA application being used.
3. Account registration and eligibility
You must provide accurate, current and complete information when creating or maintaining your YAVA account.
You are responsible for activity performed through your account and for keeping OTPs, login credentials and other account-access information secure.
YAVA may require mobile verification, identity verification, driver verification or other eligibility checks before allowing access to certain features.
4. Verification
Uploading an identity document does not automatically make an account verified. Verified status depends on completion and approval of the applicable verification checks.
YAVA may request additional information where reasonably necessary to validate identity, driver credentials, vehicle information or other platform eligibility requirements.
5. Ride information
Information displayed before booking may include pickup location, destination, departure time, driver details, vehicle information, seat availability, applicable fare and other journey details.
Users should review the booking information carefully before confirming a ride.
Travel conditions may be affected by traffic, weather, road restrictions, emergencies, safety concerns or other circumstances outside the normal control of the platform.
6. Pickup and destination information
Nearby ride matching does not mean that every matching ride begins at the exact location originally searched. Users should rely on the confirmed pickup location shown for the selected booking.
Passengers and drivers are responsible for coordinating through the authorised booking information and arriving at the applicable pickup location according to the ride details.
7. Seat availability and selection
Available seats may depend on the vehicle configuration and other confirmed bookings. Where seat selection is enabled, the seat layout may vary according to the actual vehicle model.
A temporarily selected seat is not necessarily permanently reserved until the applicable booking and payment requirements have been completed successfully.
8. Booking confirmation
A booking is confirmed only when the booking status shown by YAVA indicates successful confirmation.
Temporary booking or seat holds may expire if the required checkout or payment process is not completed within the allowed period.
9. Payments
Where online payment is required, payment processing may be handled through an authorised third-party payment provider.
A payment attempt is not treated as successful until YAVA or the applicable payment system confirms the transaction status.
If a payment remains pending, interrupted or uncertain, YAVA may verify the transaction status before confirming the booking or processing a refund.
10. Fares and charges
Applicable fares, charges or fees should be shown through the booking flow where relevant. Users are responsible for reviewing the displayed pricing before confirming a transaction.
Pricing structures may change according to platform rules, routes, vehicle types, promotions or other configured service conditions.
11. Safety and respectful conduct
Passengers and drivers must act lawfully, respectfully and responsibly while using YAVA.
Harassment, threats, dangerous conduct, deliberate misuse, fraud, violence or other abusive behaviour may result in investigation or account restrictions.
12. Passenger responsibilities
Passengers must provide accurate booking information and use the service only for legitimate travel purposes.
Passengers should verify relevant vehicle and driver information before entering a vehicle and should follow reasonable safety and ride-coordination requirements.
Passengers must not intentionally interfere with the driver's safe operation of the vehicle.
13. Driver responsibilities
Drivers must provide accurate identity, licence, vehicle and journey information where required.
Drivers must only use vehicles permitted or approved for the applicable ride and must maintain any licences, registrations, insurance or permissions required under applicable rules.
Drivers are responsible for operating the vehicle lawfully and safely and for following applicable road and transport requirements.
14. YAVA Family
Where the YAVA Family feature is available, each family member must maintain their own individual YAVA account.
Family ride progress, membership limits, reward targets and eligibility rules may be determined by the platform configuration in effect at the relevant time.
Cancelled, rejected or no-show bookings do not count as successfully completed family rides where the feature requires completed trips.
15. Prohibited use
You must not misuse YAVA to commit fraud, impersonate another person, create false bookings, manipulate payments, submit false verification information, interfere with the service or engage in unlawful or abusive activity.
Attempts to bypass account restrictions, security controls or verification requirements may also result in further account action.
16. Cancellations and refunds
Cancellation eligibility, cancellation charges and refunds are governed by YAVA's applicable Refund & Cancellation Policy and the booking status at the time of cancellation.
View Refund & Cancellation Policy17. Account review, suspension and restriction
YAVA may review an account when there are safety reports, verification concerns, payment disputes, suspicious activity, repeated misuse or other potential violations.
Access may be temporarily restricted during an investigation where reasonably necessary. Material violations, fraud, abuse or legal requirements may result in suspension or closure of an account.
Risk signals should support appropriate review and should not automatically be treated as conclusive proof of wrongdoing.
18. Account deletion
Users may request account deletion through YAVA's dedicated account deletion process.
Certain records may be retained where required or reasonably necessary for applicable financial, legal, fraud-prevention, safety or dispute-resolution purposes.
Delete Account19. Third-party services
YAVA may rely on third-party providers for services such as payments, maps, authentication, notifications, SMS delivery, hosting or other technical functionality.
Your use of third-party services may also be subject to the applicable provider's own terms and privacy practices.
20. Platform availability
YAVA aims to keep its platform available and reliable, but uninterrupted or error-free operation cannot always be guaranteed.
Features may temporarily become unavailable due to maintenance, connectivity, service-provider interruptions, security concerns or other technical circumstances.
21. Journey conditions
Actual journey times, route conditions and arrival times may vary because of traffic, road restrictions, weather, emergencies, driver/passenger coordination or other circumstances.
Estimated information should not be treated as a guarantee unless expressly stated otherwise.
22. Intellectual property
The YAVA brand, website, application interfaces, software, graphics and other platform materials are protected by applicable intellectual-property rights where applicable.
You may not copy, reproduce, reverse engineer, resell or misuse protected platform materials except where expressly permitted or legally allowed.
23. Privacy
Personal information processed through YAVA is handled according to the applicable Privacy Policy and platform data-protection practices.
Read Privacy Policy24. Changes to these terms
YAVA may update these Terms & Conditions when platform functionality, policies, service providers, operational requirements or applicable requirements change.
The latest version will be published on this page with an updated revision date where appropriate.
25. Applicable law and disputes
These terms are subject to applicable law. Any dispute, complaint or legal issue relating to YAVA will be handled according to the legally applicable process and jurisdiction.
Have a question about these terms?
Contact the YAVA support team if you need clarification about an account, booking, ride, payment or platform rule.