Privacy Policy
This Privacy Policy explains how YAVA Ride may collect, use, store and protect information when you use our website, passenger application, driver application and related services.
About this policy
This policy applies to YAVA Ride services, including our public website, customer/passenger application, driver application, APIs and related support services.
By using YAVA Ride, you acknowledge the practices described in this Privacy Policy. Certain features may require specific permissions or additional consent before they can be used.
1. Information YAVA may collect
Depending on the features you use, YAVA Ride may process information such as:
2. How we use information
We may use information to provide and operate YAVA Ride, create and secure user accounts, verify identity, search and match rides, manage bookings, coordinate pickup and destination information, communicate ride updates, process payments, provide support, prevent misuse and comply with applicable legal requirements.
3. Google Account and Google Play services
YAVA Ride may use Google services where enabled, including Google Sign-In, Google Play Services, Firebase services, Google Maps or other Google-provided functionality.
Google Sign-In
If you choose to sign in using your Google Account, YAVA may receive information that Google makes available based on the permissions granted, such as your name, email address, Google account identifier and profile image.
YAVA does not receive or store your Google Account password.
Google Play Services
The Android application may use Google Play Services and related SDKs to provide functionality such as authentication, maps, location services, notifications, application integrity, crash diagnostics or other platform functionality where those services are enabled.
Google Play Data Safety
Information disclosed in YAVA Ride's Google Play Data Safety section is intended to reflect the data collected, shared and processed by the published Android application and its integrated SDKs.
The Google Play Data Safety declaration and this Privacy Policy should be read together and should remain consistent with the application's actual behaviour.
4. Firebase and push notifications
Where enabled, YAVA may use Firebase services such as Firebase Cloud Messaging to send ride updates, booking notifications, safety alerts and other service-related notifications.
Device notification tokens or similar technical identifiers may be processed for this purpose. These identifiers are used to deliver application notifications and are not intended to publicly identify you.
5. Location information
YAVA may request location permission when necessary for features such as current-location selection, nearby pickup discovery, route matching, navigation or ride coordination.
Location access depends on the permissions you grant through your device. You may change location permissions through your device settings, although some location-dependent features may no longer work correctly.
6. Mobile application permissions
Depending on the application features available on your device, YAVA may request permissions including:
Used for pickup, nearby ride and route-related features.
May be used for profile images, KYC documents or verification.
May be used when you choose documents or profile images from your device.
Used to provide booking, ride and important account updates.
May be requested when you actively use voice-search functionality. YAVA should not access the microphone continuously when the feature is not being used.
7. Identity verification and KYC
YAVA may collect identity-related information from passengers or drivers where verification is required. This can include documents or verification information necessary to establish account authenticity, driver eligibility or platform safety.
Private identity documents must not be exposed through publicly accessible links and should only be available to authorised processes or personnel where required.
8. Payments
Where online payments are enabled, payment transactions may be processed through an authorised third-party payment provider such as Razorpay or another configured payment service.
YAVA may receive transaction references, payment status, amount and related booking information. Full card, UPI or banking credentials may be processed directly by the payment provider according to its own security and privacy practices.
10. Security
YAVA uses reasonable technical and organisational measures intended to protect information from unauthorised access, misuse, alteration or disclosure.
No internet-connected service can guarantee absolute security. Users should keep OTPs, passwords and account-access information confidential.
11. Data retention
YAVA retains information only for as long as reasonably necessary for the purposes for which it was collected, including service operation, safety, dispute resolution, fraud prevention, financial records and legal compliance.
Some records may be retained after account deletion where retention is legally required or reasonably necessary for legitimate compliance, security, fraud-prevention, tax, payment or dispute purposes.
12. Account deletion
Users can request deletion of their YAVA Ride account through the dedicated Delete Account page.
Account ownership may need to be verified before deletion is completed. After verification, eligible personal information associated with the account will be removed or anonymised subject to applicable retention requirements.
Request Account Deletion13. Your choices and rights
Subject to applicable law and platform requirements, you may be able to:
- Review or update certain profile information.
- Control device permissions such as location, camera and notifications.
- Request assistance regarding your personal information.
- Request account deletion where applicable.
14. Children's privacy
YAVA Ride is not intended to knowingly collect personal information from children in a manner prohibited by applicable law. Where age restrictions or guardian requirements apply, users must comply with those requirements.
15. Changes to this policy
YAVA may update this Privacy Policy when features, legal requirements, service providers or data practices change. The latest version will be published on this page with an updated revision date where appropriate.
Google Play disclosure
The Android version of YAVA Ride may be distributed through Google Play. Any permissions, data collection or third-party SDK disclosures made through Google Play should accurately reflect the functionality included in the version of the application submitted to Google Play.
If application functionality or SDK usage changes, YAVA may update both this Privacy Policy and the Google Play Data Safety information accordingly.
Questions about your data?
For privacy-related questions, account-data concerns or deletion assistance, contact the YAVA support team.
support@yavaride.in