YAVA Ride
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Account & data deletion

Request deletion of your YAVA Ride account.

This public page is available even if you cannot access the app. Ownership must be verified before a deletion request enters review.

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Account deletion visual
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Step 1

Verify your account

If this matches your account, verification can be sent by email; otherwise configured SMS delivery is used.
Step 2

Submit deletion request

What happens next?

  1. Your account ownership is verified using a one-time code.
  2. A deletion request is stored with a traceable request ID.
  3. Authorized YAVA staff review or process the request.
  4. Authentication access and data not required for legitimate retention are removed or anonymized.
  5. Only records necessary for legal, accounting, dispute, fraud, safety or audit purposes may be retained, with access limited according to their purpose.

Data intended for deletion or anonymization

Examples can include active authentication credentials or tokens, non-required profile details, optional content and data no longer needed for a legitimate service or legal purpose.

Data that may need retention

Examples can include transaction or refund records, completed ride and accounting records, safety or audit evidence or fraud and dispute records where retention is legally or operationally necessary.

Need help?

If your registered details are unavailable, contact YAVA support through Contact Us. Never share your OTP with support staff.